Troubleshooting - Application Server#

Internet Information Services (IIS)#

There are two methods for checking if the Internet Information Services (IIS) is working properly:

Using Windows Services Feature#

1. Login to the Application server.
2. Click on Start, Execute and type Services.msc.
3. A new windows will appears where all the system services are displayed with the actual service state.
4. Look for the IIS Admin service.
5. Check for the services status columns. The column values must be Started. If not, right-click on the service and click on Start.

Checking Navigo site configuration using the IIS Manager#

1. Login to the Application server.
2. Click on Start, then select Administrative Tools and finally, Internet Information Services (IIS) Manager.
3. Expand the root node, Sites and Default Web Site. A list of sites appear.
4. Select the Navigo site. In the right pane, a set of features is displayed.
5. Double click on Authentication. The Navigo uses Windows Authentication. This mode should be the one enabled for the site.
6. Go back to Home page using the browser back button.
7. Double click on Default Document. The default page for Navigo is default.aspx, and should be the first in the list.
8. Go back to Home page using the browser back button.
9. Double click on MIME Types. There are two MIME Types mandatory for Navigo: text/xml (.xml) and application/xaml+xml (.xaml).

Critical Manufacturing Foundation#

To check if the Critical Manufacturing Foundation is working properly, follow the steps:

1. Login to the Application server.
2. Click on Start, Execute and type Services.msc.
3. A new windows appears where all the system services are displayed with the actual service state.
4. Look for the Critical Manufacturing Foundation service.
5. Check for the service status column. This column value must be Started. If not, right-click on the service and click on Start.

For more information, refer to the Logging section.

Shipping Gateway Service#

To check if the Shipping Gateway Service is working properly, follow the steps:

1. Login to the Application server.
2. Click on Start, Execute and type Services.msc.
3. A new windows appears where all the system services are displayed with the actual service state.
4. Lookup for Shipping Gateway Service.
5. Check for the service status column. This column value must be Started. If not, right-click on the service and click on Start.

MSMQ Service#

To check if the Message Queuing service is working properly, follow the steps:

1. Login to the Application server.
2. Click on Start, Execute and type Services.msc.
3. A new windows appears where all the system services are displayed with the actual service state.
4. Look for the Message Queuing service.
5. Check for the service status column. This column value must be Started. If not, right-click on the service and click on Start.

For more information, see the Message Queuing Troubleshooting Guide at https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/cc730982(v=ws.10) ⧉.

MS-Distributed Transaction Coordinator#

To check if the MS-Distributed Transaction Coordinator is working properly, follow the steps:

1. Login on the Application server.
2. Click on Start, execute and type Services.msc.
3. A new windows appears where all the system services are displayed with the actual service state.
4. Look for Distributed Transaction Coordinator service.
5. Check for the service status column. This column value must be Started. If not, right-click on the service and click on Start.

Load Balancing#

The Critical Manufacturing Discovery Service is a service in the WSFC all the best practices regarding cluster monitoring should be applied.

There are different components monitored for availability:

• the cluster reports status of the cluster nodes, resource groups, and all resources.
• cluster nodes report the status of cluster groups on that node; state of other nodes; and state of resource groups.
• the cluster instances report the availability of the instance.