---
alias: user-guide-request-maintenance-activity-order
tags:
- maintenance
glightbox: false
description: "This documentation outlines requesting a maintenance activity order through a scheduling interface"
---

# Request Maintenance Activity Order

:lock: MaintenanceActivityOrder.**Request**

## Overview

This operation makes a request for an Ad hoc **Maintenance Activity Order** (**MAO**).

## Preconditions

* The **MAO** has the Is Ad hoc property set to `true`.
* If the **MAO** has the Request Role property defined, the user must belong to that Role. However, this restrictions does not apply for automatic **MAO** requests.
* The same **MAO** can only be requested multiple times concurrently if its Enable Concurrent Instances property is set to `true`.

## Sequence of Steps

The Request Maintenance Activity Order operation can be accessed through the [[user-guide-execution|Maintenance Execution]] or [[user-guide-management|Maintenance Management]] views, within the Maintenance group.

### Step 1: Entity

1. Select to which Entity Type the **MAO** will be requested:

    * **Area**
    * **Container**
    * **Resource**
    * **Material**

2. Select the Entity.

There are two ways to request a **MAO**:

* Dragging the **MAO** from the right-hand side panel directly into the desired day when the activity should be scheduled to take place.
* Using the button on the top ribbon.

### Step 2: Maintenance Activity Order

#### Using Drag and Drop

1. Select the desired **MAO** to be requested for the Entity from the right-hand side panel.
2. Ensure the day on which the **MAO** is to be executed is visible in the scheduler.
3. Drag the **MAO** to the chosen day. A dialog will pop-up showing pre-filled details for the **MAO**, depending on the day you selected. Confirm the details or change them at will.
4. Select **Request** to complete the operation.

<!-- Video filename: drag_drop_mao.mp4 -->
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#### Using the Request button

1. Select one or more **MAOs** to be requested for the Entity.
2. In the Scheduling section, select a desired Schedule Date.
3. If a state transition is associated with the entity to which the **MAO** is related, it is possible to change the state of the entity by selecting a new state from the list. If the state transition has **Reasons** associated, you can accept the suggested **Reason** or select another one.
4. When the user making the request belongs to the Maintenance Plan Instance Owner Role, it is also possible to:
    * Define the **Role** or **Employee** that should execute that **MAO** (it defaults to the role defined in the **Maintenance Plan**).
    * Enable the option to Approve Maintenance Activity Orders (the default approval mode - auto or manual - is taken from the **Maintenance Plan**). If the option is disabled, you must manually [[user-guide-approve-maintenance-activity-order|approve the MAO]].
    * Enable the option to Release Maintenance Activity Orders (the default release mode - auto or manual - is taken from the **Maintenance Plan**). If the option is disabled, you must manually [[user-guide-release-maintenance-activity-order|release the MAO]].
5. Optionally, enter a request comment.
6. Select **Request** to complete the operation.

!!! info
    The default date/time is configurable by two application configuration entries:

    * `/Cmf/System/Configuration/MaintenanceManagement/RequestMAO/DefaultTodayMinutes` - rounds up the default time until a time with those minutes for the current day
    * `/Cmf/System/Configuration/MaintenanceManagement/RequestMAO/DefaultFutureHours` - defines the default time (in hours) for days after today

<!-- Video filename: request_mao.mp4 -->
{% set video_id = '7e7e2f1283f4a7bd4ee293e0b5744c04' %}
{% include-markdown 'includes/cloudflare_stream.md' %}